Terms & Conditions

By registering an account or using FlameLeaf (the “Platform”), you agree to these Terms & Conditions. If you do not agree, please do not register or place an order.

FlameLeaf is open to the general public. You must provide accurate registration details and verify your email address and mobile number before you can order. There is no admin approval step for regular customers — once verified, you can order right away.

FlameLeaf's public app is delivery-only. Orders may be paid by cash on delivery (COD, up to a posted order-total limit — the checkout page will hide this option once your order is over the limit), manual GCash (upload a screenshot of your payment, or enter the last few characters of your reference number — staff confirm it by hand before preparing your order), online via QR Ph (processed by PayMongo), or your top-up wallet balance if you have one (see Section 7 — wallet funds come from credit transfers and rewards; this app does not sell top-ups directly). All prices are shown in Philippine Peso (₱).

Orders can only be placed during the posted ordering hours, and a daily order cutoff may apply — the ordering page tells you when ordering is closed.

Team Packages (group/party bundles) are advance orders: they must be booked at least 1 day before your delivery date. Same-day orders for Team Packages cannot be fulfilled.

Once placed, an order moves through Pending → On Deck → Preparing → Heading Your Way → Arrived → Completed. You can track the current status of your order from your dashboard at any time.

An order may be cancelled by our staff before it is completed. If a cancelled order was already paid, our staff will process the refund directly — cash is returned in person on delivery, and online-banking payments are refunded through PayMongo. Not every cancellation results in a refund — for example, orders cancelled for policy reasons (such as an unpaid or fraudulent order) are not refunded.

If your order is delivered with one or more items missing, staff may mark it “Completed (Partial Refund)” and refund the value of the missing items using the same methods described above.

Every order is delivered via Maxim. You pay the rider's fare directly on arrival, unless you are an Elite member, in which case FlameLeaf covers it. Please make sure your delivery address, recipient name, and recipient phone number are accurate — FlameLeaf is not responsible for delays caused by incomplete or incorrect delivery details.

Race to 10: each completed order with at least one meal item or team package and a total of ₱200 or more earns 1 race point. The first customer to reach 10 points within a calendar month wins ₱300, credited automatically to their top-up wallet, and points reset for the next month’s race. Your first name, profile photo, and race progress are visible to other customers on the race leaderboard while you are participating.

Credit transfers: using the built-in Transfer tool, you may send part of your available balance to another registered customer on the same channel (looked up by their account email); the amount arrives in their top-up wallet. Double-check the recipient before sending — a completed transfer is final and cannot be reversed by staff. Wallet balances have no cash value and cannot be withdrawn or exchanged for money.

Promotions, rewards, and their mechanics may be changed, paused, or ended at any time. Rewards obtained through fraud, duplicate accounts, or other abuse of the mechanics may be reversed and can lead to account suspension.

You agree to provide accurate registration details, to use only your own account, and not to attempt to abuse, exploit, or circumvent the ordering, payment, or refund systems. We may suspend or reverse any transaction that appears fraudulent or made in error.

We may suspend or close an account that violates these terms or is used fraudulently. Closing an account does not entitle you to compensation beyond any refund owed for orders already covered under Section 5.

The Platform is provided on an “as is” basis. To the fullest extent permitted by law, FlameLeaf is not liable for indirect or consequential losses arising from your use of the Platform, including delays, order errors, or service interruptions, beyond the value of the affected order.

We may update these Terms & Conditions from time to time. The “Effective” date above reflects the latest revision. Continued use of the Platform after a change means you accept the updated terms.

Questions about these terms? Reach out through any of the channels on our Contact page.